Terms of Service

1. Acceptance of Terms

Welcome to River. These Terms of Service ("Terms") govern your access to and use of River's services, software, and websites (collectively, the "Services") provided by River Labs, Inc. ("River," "we," "us," or "our"), a Delaware corporation operating in California.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use our Services.

2. Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

3. Account Registration

• You must create an account to access certain features of our Services
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must provide accurate and complete information during registration
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these Terms

4. Acceptable Use

You agree to use our Services only for lawful purposes. You may not:

• Violate any applicable laws, regulations, or third-party rights
• Use our Services to create, store, or share illegal, harmful, or offensive content, including but not limited to sexually explicit or pornographic material, content depicting graphic violence, content promoting self-harm, or hate speech targeting any individual or group
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the operation of our Services
• Use automated means to access our Services without permission
• Reverse engineer, decompile, or attempt to extract source code from our Services
• Remove or alter any proprietary notices or labels
• Use our Services to compete with us or build similar products
• Engage in any activity that could harm minors
• Violate the privacy or rights of others
• Use AI features to generate sexually explicit, pornographic, or obscene material, or any content that sexualizes minors in any way
• Use AI features to generate content that impersonates real individuals, creates deepfakes, or produces fraudulent or deceptive material
• Attempt to circumvent, disable, or manipulate safety filters, content moderation systems, or other protective measures built into our AI features
• Use AI features to generate content that constitutes spam, phishing, malware, or any other form of malicious or unsolicited material
• Use AI-generated outputs in a manner that violates applicable law, including laws governing defamation, intellectual property, privacy, or regulated industries (such as providing AI-generated legal, medical, or financial advice without appropriate professional review and disclosure)

5. Intellectual Property

5.1 Your Content

You retain all ownership rights to content you create, upload, or share through our Services ("Your Content"). By using our Services, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, store, reproduce, and process Your Content solely to provide and improve our Services. This license terminates when you delete Your Content or your account, subject to any retention obligations described in our Privacy Policy.

5.2 Our Services

River and its licensors own all rights, title, and interest in and to the Services, including all intellectual property rights. These Terms do not grant you any ownership rights in our Services.

5.3 AI-Generated Content

To the extent permitted by applicable law, content generated by our AI features in direct response to your prompts is assigned to you. River makes no claim of ownership over such AI outputs. However, you acknowledge that: (a) AI-generated content is not independently verified for accuracy or originality; (b) similar or identical content may be generated for other users with similar prompts; and (c) the legal status of AI-generated content ownership may vary by jurisdiction. You are solely responsible for reviewing AI outputs before use and ensuring they do not infringe any third-party rights.

5.4 Copyright and DMCA

We respect intellectual property rights. If you believe that content available through our Services infringes your copyright, you may submit a DMCA takedown notice to our designated agent at team@rivereditor.com. Your notice must include:

• A description of the copyrighted work you claim has been infringed
• Identification of the allegedly infringing material and its location within our Services
• Your contact information (name, address, telephone number, and email)
• A statement that you have a good faith belief that the use is not authorized by the copyright owner
• A statement under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf

If you believe your content was wrongly removed, you may submit a counter-notification to the same address. We will process valid DMCA notices in accordance with 17 U.S.C. § 512 and may terminate the accounts of repeat infringers.

5.5 Feedback and Suggestions

If you submit ideas, suggestions, feature requests, or other feedback about our Services ("Feedback"), you grant River a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, modify, and incorporate that Feedback into our Services or other products, without any obligation to compensate you. We are not obligated to treat Feedback as confidential.

6. Subscription and Payment

6.1 Fees

Certain features of our Services require payment. You agree to pay all applicable fees as described at the time of purchase. All fees are exclusive of taxes unless otherwise stated. You are responsible for all applicable taxes, including sales tax, VAT, GST, and any other government-imposed charges arising from your use of our Services (excluding taxes based on River's net income). If we are required to collect or remit taxes on your behalf, those amounts will be added to your invoice.

6.2 Billing

For subscription services, you authorize us to charge your payment method on a recurring monthly basis. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. The amount charged each period will be the then-current price for your selected plan.

6.3 Refunds

Software subscriptions (River AI workspace plans): All subscription fees are non-refundable except as required by applicable law. When you cancel a subscription, you retain access through the end of your current paid billing period; no partial refunds are issued for unused time.

River 1 hardware orders: Hardware purchases are eligible for a full refund within 7 days of the order date, provided the order has not yet been confirmed for production. Custom builds that have entered production are non-returnable.

Add-ons: Add-ons are billed as part of your River subscription on a recurring basis. The same cancellation terms apply — cancellation takes effect at the end of your current billing period with no partial refunds for unused time.

If you believe a charge was made in error, please contact us at team@rivereditor.com within 30 days of the charge.

6.4 Failed Payments

If a scheduled payment fails due to an expired or declined payment method, we may attempt to charge the payment method again over the following days. If payment remains unsuccessful, we may suspend or downgrade your access to paid features until a valid payment method is provided. We are not liable for any loss of access or data resulting from payment failure. We may also charge you for any costs we incur in collecting overdue amounts, including reasonable collection fees.

6.5 Price Changes

We may change our pricing at any time. For existing subscriptions, we will provide at least 30 days' notice of price changes, and changes will take effect at your next renewal.

6.6 Cancellation

You may cancel your subscription at any time from your account billing settings or by contacting us. Cancellation takes effect at the end of your current billing period. You will continue to have access to paid features until the end of that period, after which your account will revert to the Free plan.

7. Privacy and Data

Our Privacy Policy explains in full how we collect, use, disclose, and protect your information. Key points relevant to these Terms:

• Data Processing: We process your account data, content, and usage data to provide and improve our Services
• AI Processing: Your content may be transmitted to our AI providers (such as Anthropic) to generate AI-powered features. We do not use your content to train AI models without your explicit consent
• No Sale of Data: We do not sell your personal information
• Security: We implement appropriate technical and organizational measures to protect your data
• Your Rights: Depending on your location, you may have rights to access, correct, delete, or port your data, as described in our Privacy Policy

By using our Services, you consent to our collection and use of your information as described in our Privacy Policy.

8. Third-Party Services

Our Services may integrate with or contain links to third-party services, including payment processors, AI model providers, and analytics tools. We are not responsible for the content, privacy practices, or terms of third-party services. Your use of third-party services is subject to their respective terms and policies. We encourage you to review the terms and privacy policies of any third-party services you use in connection with our Services.

9. Service Modifications and Availability

We reserve the right to modify, update, suspend, or discontinue any part of our Services at any time, with or without notice. We may add, change, or remove features, impose usage limits, or alter the functionality of our Services as we deem necessary. For material changes that significantly reduce core functionality available under a paid plan, we will use commercially reasonable efforts to provide at least 30 days' advance notice.

We do not guarantee that our Services will be available at all times. We may experience downtime due to maintenance, updates, or circumstances beyond our control. We are not liable to you or any third party for any modification, suspension, or discontinuance of the Services or any part thereof.

10. Beta and Experimental Features

We may offer features, products, or services that are designated as "beta," "preview," "experimental," or otherwise not yet generally available ("Beta Features"). Beta Features are provided for evaluation purposes only, on an "as is" and "as available" basis, without any warranty of any kind. We may modify, limit, suspend, or discontinue Beta Features at any time without notice. You acknowledge that Beta Features may contain errors, be unreliable, or produce unexpected results, and your use of Beta Features is entirely at your own risk.

11. Disclaimers and Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that our Services will be uninterrupted, secure, or error-free. We do not warrant the accuracy, completeness, or reliability of any content or AI-generated outputs. AI-generated content may contain inaccuracies, errors, or biases, and you should independently verify any AI outputs before relying on them for important decisions.

YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING BACKUP COPIES OF YOUR CONTENT. WE DO NOT GUARANTEE THAT YOUR CONTENT WILL BE RECOVERABLE IN THE EVENT OF DATA LOSS, SERVICE INTERRUPTION, ACCOUNT TERMINATION, OR ANY OTHER CIRCUMSTANCE. WHILE WE IMPLEMENT REASONABLE DATA PROTECTION MEASURES, WE ARE NOT AN ARCHIVAL SERVICE AND SHALL NOT BE LIABLE FOR ANY LOSS OF, DAMAGE TO, OR CORRUPTION OF YOUR CONTENT, REGARDLESS OF CAUSE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIVER LABS, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

• Your use of or inability to use our Services
• Any unauthorized access to or use of our servers or your data
• Any interruption or cessation of our Services
• Any bugs, viruses, or other harmful code transmitted through our Services
• Any errors or omissions in any content or AI-generated outputs
• Any third-party content or conduct

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN FULL.

13. Indemnification

You agree to indemnify, defend, and hold harmless River Labs, Inc. and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with:

• Your access to or use of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your Content
• Your violation of any applicable law or regulation

14. Termination

We may suspend or terminate your access to our Services at any time, with or without cause or notice, including for violation of these Terms. Upon termination, your right to use our Services will immediately cease.

You may terminate your account at any time by contacting us or using the account deletion feature in our Services. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment obligations.

Sections that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, limitations of liability, dispute resolution, and general provisions.

15. Export Controls and Compliance

Our Services are subject to U.S. export control laws, including the Export Administration Regulations (EAR) and regulations administered by the Office of Foreign Assets Control (OFAC). You agree to comply with all applicable export and re-export control laws and regulations. You may not access or use our Services if you are:

• Located in, or a resident or national of, any country subject to a U.S. government embargo or comprehensive sanctions program
• Listed on any U.S. government list of prohibited or restricted parties, including the OFAC Specially Designated Nationals list
• Otherwise prohibited from receiving U.S.-origin software or technology under applicable law

By using our Services, you represent and warrant that you are not subject to any such restrictions.

16. Force Majeure

Neither party shall be liable for any delay or failure in performance caused by circumstances beyond that party's reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, pandemics or public health emergencies, governmental actions or regulations, power outages, internet service disruptions, or failures of third-party service providers. The affected party must promptly notify the other party of the force majeure event and use commercially reasonable efforts to resume performance as soon as practicable.

17. Dispute Resolution and Arbitration

17.1 Informal Resolution

Before filing any claim, you agree to contact us at team@rivereditor.com to attempt to resolve the dispute informally. We will make reasonable efforts to resolve the dispute within 30 days of receiving your notice. If the dispute is not resolved within that period, either party may proceed to arbitration as described below.

17.2 Binding Arbitration

Any dispute arising from or relating to these Terms or our Services that cannot be resolved informally will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that you may assert claims in small claims court if your claims qualify. Arbitration will be conducted in San Francisco, California, or, at your election, by telephone or video conference. The arbitrator shall have the authority to award any remedy or relief available in a court of competent jurisdiction.

17.3 Arbitration Opt-Out

You may opt out of the arbitration requirement by sending written notice to team@rivereditor.com with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Opting out of arbitration does not affect the class action waiver in Section 17.4, except that opting out of arbitration means disputes will instead be resolved in the courts specified in Section 17.5.

17.4 Class Action Waiver

You agree that disputes will be resolved on an individual basis only, and not as a class action, collective action, or other representative proceeding. You may not consolidate your dispute with disputes brought by other individuals or entities.

17.5 Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. For any claims not subject to arbitration, you irrevocably consent to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California.

18. Changes to These Terms

We may modify these Terms at any time. For material changes, we will provide at least 30 days' advance notice by: (a) posting the updated Terms at this URL with a new "Last Updated" date, and (b) where practicable, sending an email notification to the address associated with your account. Non-material changes take effect immediately upon posting.

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using our Services and may cancel your account before the changes take effect.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and River Labs, Inc. regarding our Services and supersede all prior agreements and understandings relating to the subject matter hereof.

19.2 Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or our right to enforce it in the future.

19.3 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

19.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, or sale of assets. Any purported assignment in violation of this section is void.

19.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, and no person other than you and River Labs, Inc. shall have any right to enforce any provision of these Terms.

19.6 Electronic Communications Consent

By using our Services, you consent to receive communications from us electronically, including by email, in-app notifications, or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

19.7 Notices

Notices to River must be sent to team@rivereditor.com or to our address on file with the State of Delaware. Notices to you will be sent to the email address associated with your account.

20. Contact Information

If you have questions about these Terms, please contact us: