An AI agent for CSMs.
Account-risk surfacing, QBR prep, expansion conversation prompts, churn prediction — with every conversation and every contract in the same workspace.
Free to start · No credit card required
CSMs juggle hundreds of accounts and infinite context-switching. The River Customer Success Agent collapses the account history, the product usage, the support tickets, and the contract into one place — then surfaces what needs your attention this week.
Account health surfacing
Flags at-risk accounts before they churn, with the specific signals that drove the flag.
QBR decks drafted
Quarterly business review decks generated from product usage, support history, and the customer's own goals.
Expansion conversation prompts
Identifies expansion opportunities and drafts opening prompts that don't feel like sales.
Account memory
Every email, call note, ticket, and contract in one searchable Space per account.
Renewal playbook
Pre-renewal checklist run automatically; flags missing items before they become problems.